Folders have become ubiquitous in electronic document management. For
some document management is folders. If we take a minute to step back
and analyse folders and how they are used it becomes apparent that far
from saving us from document management chaos folders are actually
casing many of our problems. Not convinced? Read the rest of this
article to find out the 4 top reason why folders don't work.
Reason 1 - Difficult to Navigate
Folder
structures are often complex and consist of multiple layers of folders
and sub-folders. To make matters worse usually the way the company
operates or is structured has changed since the structure was created
but the folder structure has not. This makes it difficult for anyone new
to the organisation to locate and save information.
Reason 2 - Difficult to Control Content
With
folders we rely on the users to manage content and make sure that the
correct information is being saved in the correct location. We have no
way to control a user putting a technical document in a project
management folder unless we manually check the documents coming in. We
also have very little control over the contents of a document; users can
use their own templates or avoid using a template at all.
Reason 3 - Difficult to View Content
With
folders we are fixed with viewing content as the folder structure has
it set out. Say we are managing lots of projects; we might create a
folder for each project and then create folders within that to manage
each stage of a project. What if we wanted to see all the Business Case
documents we had produced, we would need to navigate to each project
folder, find the document then save a copy to a new folder. This is time
consuming and results in duplication. Folder structures force us to see
documents in one fixed way and do not allow for a flexible approach
that would benefit many organisations.
Reason 4 - Difficult to Apply a Process
Documents
form the basis of a lot of organisations, the major products that
idea-driven organisations are recorded in documents. As part of a bigger
process it would be useful for an organisation to take advantage of
this and automate as many processes as possible. However, when documents
are hidden away in folders this is impossible as there is no way to
link them together.
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